TERMS OF USE

1. GENERAL INFORMATION

ADRIATIC WAVE CHARTER j.d.o.o. za nautički turizam, with its registered office at Ulica Domovinskog rata 2, 23000 Zadar, Croatia, Personal Identification Number (OIB): 44609309647, registered with the Commercial Court in Zadar under registration number (MBS): 110147645 (hereinafter referred to as “the Company” or “the Lessor”).

Company details:

Company name: ADRIATIC WAVE CHARTER j.d.o.o. za nautički turizam
Registered address: Ulica Domovinskog rata 2, 23000 Zadar, Croatia
OIB: 44609309647
MBS: 110147645
Registration authority: Commercial Court in Zadar
Telephone: +385 95 353 5019
Email: ivan.mirkovic@oktogon.hr

These Terms of Use govern the booking, rental, and use of boats and related nautical tourism services provided by the Company.

By making a reservation or entering into a rental agreement, the customer acknowledges having read and accepted these Terms of Use.

2. PRODUCTS AND SERVICES

The Company provides boat rental services, private boat excursions, skipper services, and related nautical tourism services, subject to availability.

All prices are expressed in euros (EUR) and include applicable taxes and mandatory charges unless otherwise stated.

The boat rental price generally includes:

Use of the selected vessel for the agreed rental period
Standard safety equipment required by applicable regulations
Insurance coverage according to the vessel’s insurance policy
Standard equipment provided with the vessel
Final cleaning, unless otherwise specified

Unless explicitly included in the selected service or booking confirmation, the rental price does not include:

Fuel consumption
Skipper services
Mooring and marina fees outside the designated home port
National park and nature park entrance fees
Additional equipment or optional services
Other expenses incurred during the rental period

For private boat tours, the included services and any additional charges are specified in the individual offer or booking confirmation.

3. BOOKING AND PAYMENT CONDITIONS

A reservation is considered confirmed once the Company has received the required advance payment and issued a booking confirmation.

Unless otherwise agreed in writing, an advance payment of 50% of the total rental price is required to confirm a reservation. The remaining balance must be paid before the vessel is handed over to the customer.

Payment methods may include bank transfer, credit or debit cards, or other payment methods made available by the Company.

The Company reserves the right to cancel an unconfirmed reservation if the required advance payment is not received within the specified deadline.

The standard boat collection and return location is Zadar, Croatia, unless another location has been agreed upon in advance.

Delivery or collection at another location may be arranged upon request and may be subject to additional charges depending on the distance and operational requirements.

4. BOAT RENTAL TERMS AND CONDITIONS

4.1. Navigation qualifications

The customer operating the vessel must possess a valid boating licence and any other documentation required under applicable Croatian maritime regulations.

The customer confirms that they possess sufficient nautical knowledge, practical experience, and competence to operate the rented vessel safely.

The Company reserves the right to refuse to hand over the vessel if the customer cannot provide the required documentation or demonstrates insufficient ability to operate the vessel safely.

If a vessel is rented with a professional skipper, the skipper is responsible for navigation and safe operation of the vessel.

4.2. Vessel handover

The vessel will be handed over in seaworthy condition, equipped with the necessary safety equipment and the equipment specified in the rental agreement.

The customer is responsible for inspecting the vessel and reporting any existing damage, missing equipment, or irregularities before departure.

Any identified issues must be documented during the handover procedure.

By accepting the vessel, the customer confirms that it has been received in the condition recorded in the handover documentation.

4.3. Rental period and return

Unless otherwise agreed in writing, the vessel must be returned no later than 19:00 on the final day of the rental period.

The customer must return the vessel to the agreed location, together with all supplied equipment and in substantially the same condition as at handover, allowing for normal wear and tear.

Late returns may result in additional charges for the extended use of the vessel and demonstrable losses arising from the delay, subject to applicable law and the rental agreement.

The customer must immediately notify the Company if circumstances prevent the vessel from being returned at the agreed time.

4.4. Fuel policy

Unless otherwise specified, the vessel is provided with a full fuel tank and must be returned with a full fuel tank.

Fuel expenses are the responsibility of the customer.

If the vessel is returned without the required fuel level, the Company may charge the actual cost of refuelling and any previously disclosed applicable service fee.

4.5. Customer obligations

During the rental period, the customer agrees:

To operate the vessel responsibly and in compliance with Croatian maritime laws and safety regulations.
Not to exceed the maximum permitted number of passengers.
Not to sublease the vessel or transfer its use to an unauthorised person.
Not to operate the vessel under the influence of alcohol, drugs, or substances that impair safe navigation.
Not to navigate outside the permitted navigation area specified in the rental agreement or applicable licence.
Not to leave Croatian territorial waters without prior written authorisation and all necessary legal documentation.
Not to use the vessel for illegal activities, commercial transport, racing, or other unauthorised purposes.
Not to tow other vessels except where necessary to provide assistance in an emergency and where safe and lawful.
To follow maritime safety instructions and exercise appropriate care when anchoring, docking, swimming, and using onboard equipment.
To immediately report any accident, damage, breakdown, or emergency to the Company.

Failure to comply with these obligations may result in termination of the rental agreement, subject to applicable law.

5. SECURITY DEPOSIT AND LIABILITY

For rentals without a professional skipper, a refundable security deposit may be required before the vessel is handed over.

The amount of the deposit depends on the selected vessel and is communicated to the customer before booking confirmation.

The security deposit is intended to secure the customer’s contractual obligations, including responsibility for damage, missing equipment, and other properly chargeable expenses.

If the vessel is returned without damage, missing equipment, or outstanding obligations, the deposit will be released or refunded following inspection.

If damage or loss occurs, the Company may deduct the documented and legally recoverable amount from the security deposit and provide an explanation of the deduction.

Where the amount of damage has not yet been established, the Company will inform the customer of the further assessment process.

The customer’s liability is determined by the rental agreement, applicable insurance conditions, and Croatian law.

The security deposit does not automatically represent the maximum amount of the customer’s potential liability.

The Company is not responsible for the loss of personal belongings brought onto the vessel, except where such responsibility arises under mandatory applicable law.

6. CANCELLATION AND REFUND POLICY

6.1. Cancellation by the customer

If the customer cancels a confirmed reservation, the advance payment is non-refundable, unless otherwise agreed in writing or required by applicable consumer protection laws.

Any additional cancellation conditions communicated in the offer or booking confirmation form part of the agreed booking conditions.

6.2. Cancellation due to adverse weather

The safety of passengers, crew, and vessels is the Company’s primary concern.

If the Company determines that weather or sea conditions make the planned rental or excursion unsafe, the customer will be offered:

Rescheduling to another available date, or
A full refund of the amount paid for the cancelled service.

The final decision regarding safe navigation rests with the Company and, where applicable, the professional skipper.

Unfavourable weather conditions that do not prevent safe navigation do not automatically entitle the customer to a refund.

6.3. Cancellation by the Company

If the Company is unable to provide the booked vessel due to technical problems, unforeseen operational circumstances, or another justified reason, it may offer a suitable alternative vessel, subject to the customer’s agreement.

If no suitable alternative is accepted or available, the customer is entitled to a refund of the amount paid for the service that cannot be provided.

Any additional rights under mandatory applicable law remain unaffected.

7. PRIVATE BOAT TOURS AND SKIPPER SERVICES

Private excursions and skipper services may be subject to specific conditions communicated in the relevant offer or booking confirmation.

Tour itineraries are indicative and may be adjusted due to weather conditions, sea conditions, safety considerations, port restrictions, or the reasonable requests of passengers.

The skipper retains final authority regarding navigation, anchoring, and operational safety.

The Company will make reasonable efforts to deliver the agreed itinerary but cannot guarantee access to every planned destination where external circumstances prevent a safe visit.

Services included in an all-inclusive excursion are defined in the booking confirmation. Any services not expressly included, such as restaurant meals or optional activities, are payable separately.

8. ONLINE PAYMENTS AND TRANSACTION SECURITY

Online payments, where available, are processed through authorised payment service providers using appropriate security measures.

The Company takes reasonable technical and organisational measures to protect personal and transaction information.

Payment card information is processed in accordance with the security standards and procedures applicable to the selected payment service provider.

Where payment card processing is performed by a third-party provider, the provider’s terms and privacy information may also apply.

The Company does not guarantee that electronic communications or online systems are entirely free from security risks.

Customers are advised to use secure internet connections and verify payment details before completing a transaction.

9. PERSONAL DATA PROTECTION

ADRIATIC WAVE CHARTER j.d.o.o. processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Croatian data protection legislation.

For the purpose of providing its services, the Company may collect and process information including:

First and last name
Contact details, including email address and telephone number
Billing information
Reservation and service details
Information from boating licences where necessary for the rental
Payment and transaction information
Other information necessary to fulfil contractual or legal obligations

Personal data is processed only where an appropriate legal basis exists, including performance of a contract, compliance with legal obligations, legitimate interests, or consent where required.

Personal information may be disclosed to authorised service providers, payment processors, public authorities, or other recipients where necessary and legally permitted.

The Company takes appropriate measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Individuals may exercise their rights under applicable data protection law, including the rights of access, rectification, erasure, restriction of processing, objection, and data portability where applicable.

Requests concerning personal data may be sent to:

ivan.mirkovic@oktogon.hr

Additional information about personal data processing, retention periods, and individual rights should be provided in the Company’s separate Privacy Policy.

10. CURRENCY AND PAYMENT CONVERSION

All prices displayed by the Company are expressed in euros (EUR), the official currency of the Republic of Croatia.

Payments are charged in euros unless otherwise specified during the payment process.

For customers using payment cards or bank accounts denominated in another currency, the issuing bank or payment service provider may apply its own exchange rate and additional conversion fees.

Consequently, the amount charged in the customer’s local currency may differ from the amount displayed in euros.

The Company is not responsible for exchange rates or fees independently applied by the customer’s bank or payment provider.

11. COMPLAINTS AND CUSTOMER SUPPORT

Customers may submit written complaints regarding the Company’s services by email or post.

Contact details for complaints:

ADRIATIC WAVE CHARTER j.d.o.o. za nautički turizam

Ulica Domovinskog rata 2

23000 Zadar, Croatia

Email: ivan.mirkovic@oktogon.hr

The Company will acknowledge and respond to written consumer complaints in accordance with applicable Croatian consumer protection legislation, including the statutory response deadline of 15 days from receipt of the complaint.

Customers are encouraged to provide their booking reference, relevant documentation, and a description of the issue to facilitate its resolution.

Nothing in these Terms of Use limits the statutory rights of consumers.

12. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms of Use and related contractual relationships are governed by the laws of the Republic of Croatia, without prejudice to mandatory consumer protection rules that may apply.

The parties will endeavour to resolve any dispute amicably.

Where an amicable resolution is not possible, the competent court will be determined in accordance with applicable procedural and consumer protection laws.

Consumers may also use available alternative dispute resolution mechanisms in accordance with applicable legislation.

13. AMENDMENTS TO THE TERMS OF USE

The Company reserves the right to update these Terms of Use to reflect changes in its services, operational requirements, or applicable laws.

Updated Terms of Use will be published on the Company’s website.

Changes do not retroactively alter the conditions of previously confirmed bookings unless agreed by the parties or required by applicable law.

For an individual reservation, the version of the Terms of Use accepted at the time of booking applies, together with any additional conditions expressly agreed in writing.

ADRIATIC WAVE CHARTER j.d.o.o. za nautički turizam

Ulica Domovinskog rata 2, 23000 Zadar, Croatia

OIB: 44609309647

MBS: 110147645

Email: ivan.mirkovic@oktogon.hr

Phone: +385 95 353 5019

Last updated: 11 November 2026